Exchange Policy

At Mama Mittens, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free exchange process. Please review the details below to understand our policies and procedures.

Our 07-Days Exchange Policy

We offer a 7-days exchange policy from the date you receive your item. To be eligible for a return, your item must meet the following criteria:

• Unused, unworn, and in its original condition.
• Tags must be attached.
• Original packaging must be intact.
• A receipt or proof of purchase is required.
• Returns requested after 7 days will not be accepted.
• Items returned without prior approval will not be accepted.
• Colors may slightly vary due to screen resolution and settings. Such variations do not qualify for returns.
• Items returned without prior approval will not be accepted.

How to Initiate

Contact Us: WhatsApp us on +92 312 8888 559 to request an exchange. Include your order number and details about the item you wish to exchange.

Exchange Approval: Once your exchange request is approved, we will provide you with an instructions on how to send your package.

 

Ship Your Item: Send the item to the following address:

 

Mama Mittens
Clifton Block 4 KDA Scheme House No F-1/1-2, Karachi, Pakistan.

 

Refunds

• We don't offer refunds, but if we can't deliver your item or if it's flawed, we'll give you a coupon for the same amount which will be availed online only.

Exchanges

The quickest way to get the item you want is to return the original item and place a new order for the replacement.

Exchange Eligibility: Exchanges are valid for 07 days from the delivery date.

Seasonal Exchanges: Summer items can only be exchanged for summer stock, and winter items for winter stock.

Price Differences: If the replacement item is more expensive, the customer must bear the difference in cost.

Size Guidance: Always refer to our size chart to avoid measurement issues.

 

Note: Sale items and accessories cannot be exchanged or refunded.

 

Damaged or Defective Items

We take great care to ensure your order arrives in perfect condition. However, if you receive a defective, damaged, or incorrect item, contact us immediately on WhatsApp within 24 hours of receiving your order.

Damage Verification: 

• An unboxing video is mandatory for any damaged article claim.
• The video must clearly show sealed parcel opening and product condition.
• Without an unboxing video, damage claims will not be approved.

• Provide Evidence: Include photographic proof of the damage or issue to assist with your claim.

  Resolution: We will assess the issue and work with you to resolve it as quickly as possible.

 

Note: Sale items are non-returnable unless they are damaged or defective.

 

Loyal Customer Replacement Policy:

• Facing issues? whether it's a size change, product defect, or any other concern, we're here to assist you. We offer replacement services If you'd like to swap your order for a bigger or smaller size, we can arrange a pickup of the old item and deliver the new one. 
• Our Loyal Customers will not have to return the parcel themselves; we provide a hassle-free replacement service.
• Customers must have a minimum of 3 successfully delivered orders to qualify for replacement eligibility.
• If the issue is not from Mama Mittens' end (e.g, size selection, preference change, etc.), the customer will bear all replacement charges including delivery and logistics costs.

Contact Us

For any questions or concerns regarding returns, exchanges, our customer service team is here to help. Reach out to us at:

Claim Form: www.mamamittens.com/pages/customer-claim-form 

Email: care@mamamittens.com

Call us: +92 312 8888 559

WhatsApp, Instagram, or Facebook

 

Thank you for choosing Mama Mittens. We value your trust and are committed to ensuring a smooth and satisfying shopping experience for you and your little ones!